What area’s do you cover?
As a general rule of thumb, we are happy to visit anywhere within a 45 minute drive of our office in Sawbridgeworth. If you are interested in the remote monitoring or remote support we can help you anywhere in the world (as long as you’ve got internet!)
Do your contracts have a minimum term?
The Coldfire monitoring software has a minimum term of 12 months and then reverts to a rolling monthly agreement until you tell us otherwise.
Business support contracts have no minimum term but will need 3 months notice to cancel (which you will hopefully never want to do)
How long will (insert job) take?
Honest answer- we have no idea. We can normally give a rough idea but until we start to find out exactly what the issue is, we can’t give an exact answer.